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Order Assistance
Need help placing an order? Our team is ready to assist with product availability, account setup, and more.
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Shipping & Delivery
We ship nationwide with trusted carriers and offer local delivery in Texas for faster turnaround.
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Fast Response Time
We respond to all inquiries within one business day — and can call you back if preferred.
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Billing & Payments
Have a question about an invoice or payment? Our Accounts Receivable team is here to help you.
Elevate Your Business Shopping Experience
Partner with our sales team for tailored product solutions and seamless ordering designed around your business needs.
Get Custom Sourcing Support
Need something not listed online? Our team can help source specialty items, custom packaging, or hard-to-find products tailored to your needs.
FAQ
Delivery & Shipping
When will my order be delivered?
We ship nationwide with standard delivery in 3–5 business days and expedited options in 1–3 days. Businesses in the San Antonio area can enjoy same-day or next-day local delivery, while our dedicated van service also reaches Austin, the Hill Country, and Corpus Christi — typically faster than standard shipping.
What areas do you deliver to?
We ship nationwide across the United States and deliver locally to the San Antonio, Austin, Hill Country, and Corpus Christi areas.
Do you ship outside Texas?
Yes, we ship nationwide across the continental United States.
Do you offer local delivery? Is it free?
Yes, we provide local delivery service across the greater San Antonio, Austin, Hill Country, and Corpus Christi areas. Orders over $50 qualify for free delivery, and smaller orders include a minimal delivery fee.
How do I create a business account?
Please fill out the registration form with your contact details and products of interest. A dedicated sales representative will be in touch with you within 24 hours to learn more about your needs and set up an account.
Can multiple users access the same corporate account?
Yes, corporate accounts can include multiple users with assigned roles and permissions per location.
How can I view past orders or reorder products?
Log in to your account to view order history and reorder directly from previous purchases or your personalized Quick Order list.
Can I request net terms or set up credit with Imperi?
Yes. Eligible business customers can apply for net terms by contacting our customer service team.
Can I return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel. No questions asked!
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel.
What payment methods do you accept?
We accept major credit cards, cash or check on delivery, and invoicing for approved net-term accounts.
Do you offer invoicing or net terms?
Yes. Approved business customers can order on account and receive invoices with net payment terms.
How do I return or exchange an item?
Contact our customer service team within 30 days of delivery for return or exchange instructions.
I would like to speak with the customer service. How can I get in touch?
You can email, text, or call us on business days — or visit us at our Schertz, TX location.
What are your business hours?
We’re available Monday–Friday, 8:00 AM to 5:00 PM (CST).
Where is Imperi located?
We are located in Schertz, Texas, part of the greater San Antonio area.
What industries do you serve?
We serve restaurants, caterers, hotels, medical facilities, and other professional operations across Texas and the US.
Dependable inventory
Nationwide shipping
Free local delivery