Refund policy

Last updated: August 3, 2026

This Return and Refund Policy applies to products purchased directly from Richmond Advantage LLC d/b/a Imperi (“Imperi”) and delivered within the United States.

30-Day Return Policy

You have 30 calendar days from the date your order is delivered to request a return.

Return requests submitted more than 30 days after delivery will not be accepted.

Submitting a return request does not guarantee that the return or refund will be approved. All return requests are subject to review and approval by Imperi.

Return Eligibility

To be eligible for a return, the product must generally:

• Have been purchased directly from Imperi;

• Be unused, unaltered, and in its original packaging;

• Be in clean, complete, and resalable condition;

• Include all original labels, components, accessories, and documentation; and

• Be accompanied by the applicable receipt, invoice, order number, or other proof of purchase.

Products that have been improperly stored, handled, used, opened, damaged after delivery, or otherwise made unsuitable for resale may not be eligible for return.

These condition requirements may not apply in the same manner when the return involves a verified defective, damaged, or incorrect product.

Requesting a Return

To request a return, contact us at contact@imperi.com within 30 days after receiving your order.

Your request must include:

• Your company or customer name;

• The applicable order or invoice number;

• The product name or item number;

• The quantity you are requesting to return;

• A clear explanation of the reason for the return; and

• Photographs showing the product, packaging, damage, defect, or other reported issue, when applicable.

Imperi may request additional information or evidence reasonably necessary to evaluate the request, including photographs of shipping cartons, pallet condition, product labels, lot numbers, expiration dates, packing slips, or damaged materials.

Do not return or ship any product until you receive written return authorization and return instructions from Imperi. Products returned without prior authorization may be refused and will not be eligible for a refund or credit.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

Contact us as soon as reasonably possible if a product is damaged, defective, missing, shorted, or different from what was ordered. Providing prompt notice allows us to evaluate the issue and, when applicable, preserve any available carrier, freight, or manufacturer claim.

Please retain the affected product, original packaging, shipping cartons, pallet materials, labels, and packing documentation until Imperi completes its review. Disposing of the product or packaging before the review is completed may affect our ability to approve the claim.

After reviewing the information provided, Imperi may approve a replacement, refund, credit memo, account credit, or another appropriate resolution.

Special-Order and Non-Returnable Items

Special-order items are non-returnable and non-refundable.

Special-order items include products that are custom-manufactured, custom-printed, personalized, made to order, specially configured, non-stock, or specifically purchased or reserved by Imperi for a particular customer.

The following products are also not eligible for return unless Imperi determines that the product was defective, damaged before delivery, or different from the product ordered:

• Opened, used, partially used, or altered products;

• Products with broken inner packaging, seals, or protective wrapping;

• Products that are not in their original packaging;

• Products that are not in clean, complete, and resalable condition;

• Products damaged because of improper storage, handling, transportation, or use after delivery;

• Opened chemical products, leaking containers, or products requiring special hazardous-material handling;

• Products marked “final sale” or otherwise identified as non-returnable at the time of purchase; and

• Products not purchased directly from Imperi.

Special-order products remain non-returnable except where required by applicable law or where Imperi confirms that it supplied a product materially different from the approved order.

Return Shipping and Pickup

If a return is approved, Imperi will provide instructions explaining how and where the product must be returned. Depending on the circumstances, Imperi may provide a return shipping label, arrange a pickup, authorize return through an Imperi delivery route, or instruct the customer to ship the product to an approved location.

When the return results from a verified Imperi fulfillment error or a verified damaged, defective, or incorrect product, Imperi will determine the appropriate return or pickup method.

For other approved returns, the customer is responsible for return transportation and shipping costs unless Imperi agrees otherwise in writing.

Original delivery, freight, expedited shipping, hot-shot delivery, and other transportation charges are non-refundable unless the return resulted from a verified error by Imperi.

Returned products must be packaged securely to prevent damage during transportation. The customer remains responsible for the product until it is received and inspected by Imperi.

Inspection and Approval

Imperi will inspect returned products after they are received.

We will notify you whether the return and requested refund or credit have been approved or denied. Imperi may deny or reduce a refund or credit if the returned product:

• Does not match the authorized return;

• Is incomplete or returned in a different quantity;

• Has been opened, used, damaged, altered, or improperly stored;

• Is not in its original packaging or resalable condition; or

• Was otherwise returned in violation of this policy or the return authorization instructions.

Approval of a return request before the product is received does not constitute final approval of the refund or credit. Final approval is subject to inspection of the returned product.

Refunds and Credits

If the return is approved after inspection, Imperi may issue, as appropriate:

• A refund to the original payment method;

• A credit memo against an unpaid invoice;

• A credit to the customer’s Imperi account; or

• A replacement product.

Approved refunds will generally be processed within 10 business days after final approval. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Refunds and credits apply only to the quantity of product approved and received by Imperi.

If more than 15 business days have passed since Imperi confirmed that a refund was processed, please contact us.

Exchanges and Replacements

Imperi does not guarantee direct product exchanges.

When a different product is needed, the original product must first be reviewed and approved for return. A separate order may then be created for the replacement product.

For verified damaged, defective, missing, or incorrect products, Imperi may arrange a replacement as part of the approved resolution.

Questions

For questions about a return, refund, replacement, or this policy, contact us at:

Email: contact@imperi.com

This policy does not limit any rights or remedies that cannot be excluded or waived under applicable law.